Both the MaxTag and SmartTAG are produced by the same manufacturer, Basset Sdn. Bhd. Both can be used on SmartTAG lanes. MaxTag uses the latest generation of microprocessor allowing you to breeze through the toll stations.
The MaxTag will work as long as the black shiny surface faces the receiver at the top of the SmartTAG lane. However, the best position for a quicker detection would be at an angle of 45° degrees. We recommend to use the bracket holder that comes with the MaxTag or the dashboard holder.
The batteries should last about 6 months to 1 year depending on usage. We recommend to use alkaline batteries from Energizer or GP.
No, the infrared MaxTag device will not be compatible with RFID tolls.
No, the MaxTag does not come with a Touch ‘n Go card.
Yes, the MaxTag comes with either 1 year or 3 years of manufacturer’s warranty based on your purchase.
Each MaxTag device comes with a warranty card. If your MaxTag is still under warranty, we will repair your device free of charge. You may walk in to our office for warranty claim or alternatively, you may send the device back to us at the address provided, and we will courier the repaired device back to you within two weeks.
You may bring your device back to us for repairs.
The bracket holder is held up using 3M adhesive tape.
If purchased online, the delivery of MaxTag will take approximately 1-5 days.
Unfortunately, cash on delivery is not possible. However, you can purchase the MaxTag in person at our sales office or from petrol stations in the list below.
All MaxTag devices come with either a 1-year or 2-years manufacturer’s warranty, depending on the package that you purchased. All units come with a unique serial number to identify which warranty it comes with.
Faulty devices that are under warranty will be repaired free of charge. The device should be sent to us at the address provided, and we will courier the repaired device back to you within two weeks.
To read the warranty information, please click here to view the Warranty Card.